Patient engagement is critical in healthcare as it keeps patient satisfaction scores high. Improved patient engagement helps to maximize outcomes and also boost the care experience. Memorial Health System, in Illinois, believes that in today's world it is a challenge to improve patient engagement levels and communication channels. Patients want to feel empowered and engaged throughout their healthcare journey. Many hospitals have also deployed Patient Engagement (EMR) software solutions to communicate with patients more efficiently.

When the new coronavirus began appearing in the U.S. this year, Memorial Health System in Illinois knew it needed to prepare to screen large swaths of worried patients. So the Springfield-based system set up drive-through screening sites to help triage those with respiratory symptoms. What it didn't expect was the level of interest, amassing more than 4,000 interactions with patients in one week. "We had a lot of what I'll call the'worried well,' " said Jay Roszhart, president of Memorial Health System's ambulatory group. "A lot of individuals who were just wanting information."